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FAQs

sippCLUB

What is the sippCLUB?

The sippCLUB is sipp’s amazing monthly subscription. For just £26.95 plus delivery per month you’ll get three beautiful wines, hand picked by our experts! As part of your subscription you’ll receive tasting notes and suggestions to optimise your drinking experience. We’ll also take you on a 6 month journey to help you become more comfortable about choosing and drinking wine through our How to sipp Better syllabus. Other benefits of the club are an exclusive 20% member discount when you buy any of your sippBOX wines.

 

Can I send my sippBOX to someone else?

Yes of course!  Simply add the sippBOX to your basket, and enter their shipping details in the checkout. Don’t forget to add a free gift message on the basket page. If you’re not sure about this,   just message us using our online chat button and we can sort this for you.

 

Do I have to be in the sippCLUB to buy from you?

No of course not, just select the ‘All Wine’ tab at the top of the page and shop by whichever category you wish. Remember to send us a message on the online chat if you woud like advice or a recommendation. As a sippCLUB member, not only do you get your sippBOX but you will also receive 20% off those wines if you choose to sipp them again that month.

 

Where do I subscribe?

Just click the ‘Subscribe’ link at the top of the page and follow the links from there.

 

How do I get the discount I have been offered?

If you have a promo code, just apply it when you get to the checkout and your order will be discounted for you. Unfortunately you can’t use a voucher on a subscription unless stated or in conjunction with any other voucher. For more details please see our T&Cs here.  If you are experiencing problems with your code, just send us a message.

 

Is there any restriction on pausing my subscription?

No, you can pause anytime apart from within 5 working days of your next dispatch date. We’ll keep you well informed of when your next sippBOX is due so you’ll have plenty of warning if you need to pause for any reason.

 

How do I cancel my subscription?

If for any reason you would like to cancel your sippCLUB subscription then just send us an email at care@sippwine.co.uk and we will sort that out for you.

 

Payments and promotions

Which card types do you accept?

We accept all major credit cards, you can also pay via BACS transfer if you wish to do so. If this is the case drop us an email at care@sippwine.co.uk

 

I have a voucher, how do I apply it?

If you have a promo code just apply it when you get to the checkout and your order will be discounted for you. Unfortunately you can’t use a voucher on a subscription unless stated or in conjunction with any other voucher. For more details please see our T&Cs here.  If you are experiencing problems with your code you just send us a message via our online chat.

 

Can I use two vouchers at once?

Unfortunately you can’t use a voucher on a subscription unless stated or in conjunction with any other voucher. For more details please see our T&Cs here.

 

Deliveries and Returns

Am I entitled to free delivery?

If you order a sippBOX or spend more than £60 on an order, you’re entitled to free next working day delivery. In order to receive delivery the next working day,orders must be placed before 4pm.

 

What are your delivery options?

You can view our full range of delivery options here. If you would like anything else explained send us a message via our online chat.

 

Can I get delivery same day?

We do offer a same day delivery service to selected London postcodes. It costs £9.99 and the order must be for available stock and placed before midday. If your order is a sippBOX or more than £60 and therefore entitles you to free delivery, we will subtract the standard delivery charge ie. it will only cost you £5. You can see the list of available post codes here.

 

Do you deliver at weekends?

Yes we offer a Saturday delivery service. This costs £9.99 and must be ordered by 4pm the Friday before. It will arrive by 12.30pm on the Saturday. If your order is a sippBOX or more than £60 and therefore entitles you to free delivery, we will subtract the standard delivery charge ie. it will only cost you £5.

 

How do I know when my delivery will come?

For next working delivery you will be sent a tracking email by our courier service ParcelForce once you have placed your order. If you click on the tracking link it will give you the option to enter your mobile number. If you do so, on the morning of your delivery ParcelForce will give you 3 options to alter the delivery. You can either have it left with a neighbour, at a local post office or select an alternative delivery day within the next two working days.

 

What if I am not going to be in for my delivery?

On the morning of your delivery ParcelForce will give  you 3 options to alter the delivery. You can either have it left with a neighbour, at a local post office or select an alternative delivery day within the next two working days.

 

Can my delivery be left in a safe place?

Unfortunately, due to the nature of our products, our courier requires a signature on delivery.  But don’t worry, if you are not going to be in, you can ask for it to be delivered to a neighbour, left at the local post office for you to collect or rearrange the delivery over the next 2 working days.

 

I don’t like my wine, can I return it?

Sometimes there can be faults in wine. Unfortunately no matter what the quality of the wine, these can occur. And sometimes you just won’t like it, simple as. We’d hate it if you didn’t enjoy one of our wines, so we’ll replace it with something we think you’ll love. Just pop us an email at care@sippwine.co.uk.

 

There is something wrong with the wine I bought, can I have a refund?

All our wines are sourced from top quality producers and undergo rigorous quality control procedures when they arrive with us. However, in the rare event that there is a fault with the wine, please send an email to care@sippwine.co.uk.

 

Some of my wines were broken on delivery, what should I do?

At sipp we only use the best couriers to ensure swift and safe delivery of our sipps. However, accidents can happen. If any of our sipps have anything wrong with them we’ll replace them, if you could send us a picture that would be really helpful. If you have any queries about our returns policies you can read them in more detail here or send us an email at care@sippwine.co.uk

 

Our sipps

I have a dietary requirement, which of your wines can I drink?

If you want to see which of our wines are organic, vegan or vegetarian select ‘Buy wine’ at the top of our website, select the colour you would like and apply the ‘Speciality’ filter to meet your requirements. If you would like any further advice on this then please message us via the online chat.

 

Do you sell wine without sulphites?

No. Sulphur Dioxide is a key ingredient in the winemaking process in order to preserve the freshness of the grapes on their way to the winery and to create a quality wine once there. If you wish to have a wine with a lower sulphite content then we would recommend you go organic. To find our organic wines select ‘All wine’ at the top of our website, select the colour you would like and apply the ‘Feature’ filter to meet your requirements. If you would like any further advice on this then just send us a message using the online chat.

 

Can I give you feedback on my sipp?

Of course, and we would love you to. Under the picture of the bottle you can also share the sipp on social media. We really want to know what you think, good or bad so please don’t hesitate to leave your thoughts.

 

I am still not sure what to buy, can I get a recommendation?

If you’d like a recommendation for a wine to help find you the perfect sipp for your needs just pop a message to our experts on the online chat.

 

 

Storage and service

Where should I keep my wines?

Wines don’t like heat or intense light. Preferably you should keep your wines somewhere cool and dark, particularly if you plan on keeping them for an extended period of time. Wines left in hot places, or in direct sunlight can spoil in the bottle. Also it’s best not to store white wines in the fridge for an extended period.

 

How should I store my wines?

Wines with corks should ideally be kept on their sides, this keeps the corks moist and stops air getting in that might spoil the wine. If you don’t have a wine rack you can always use the cardboard splitter inside you sippBOX. Wines with screw caps can be stored upright.

 

How long should I keep my wines?

It’s a common misconception that all wines improve with age. It’s true, some do. However, the majority of wines produced today, and the majority of our sipps are designed to be drunk in their youth. We sell our sipps in their prime, whilst a couple might improve with extended ageing, we recommend you consuming all our sipps within a year of purchase. Wines that are not intended for ageing will just lose their flavour and become a bit dull. If you would like advice on a particular sipp feel free to drop us a message.

 

What temperature should I serve my wine?

Serving wines at the wrong temperature can limit your sipping experience.

White wines served too cold will lose their aromas and flavours, equally if they are too warm they will taste flat and lose their refreshment. 7-10 degrees celsius is perfect for whites (all our sipps have their ideal serving temperature in the product description or you can use the sipp wine app). White wines are normally served too cold, if your bottle has been in the fridge for a while take it out 15 minutes before you sipp.

Red wines served too warm will be unbalanced and the alcohol will be pronounced, too cold and they lose their fruits and the acidity is over pronounced. Red wines should be served between 10-18 degrees celsius, generally the lighter the red the cooler it should be served, but check out our sipp recommended serving temperature. Red wines are normally served too warm, this is because ‘room temperature’ has gone up quite a bit since 1900.

Sparkling wines should be served between 6-11 degrees celsius, and rose between 7 and 13 degrees celsius.

 

Should I decant my wine?

Probably not. There are two reasons for decanting wine, one is to remove sediment, the other is encourage oxygen into the wine to allow it to ‘open up’. This is mostly reserved for red wines, primarily young wines that should ideally be aged for longer. The majority of our sipps are in their optimum drinking window so shouldn’t need decanting, equally very few of them will ‘throw’ a sediment. However, if you would like advice for individual bottles, just drop us a message. It’s worth mentioning that most reds will benefit from an hour of being open to ‘breathe’ This will allow the air to get in and the aromas and flavours to develop, otherwise the wine can taste a bit ‘closed’.

 

How long will my bottle last once it has been opened?

As soon as oxygen comes into contact with wine it will begin to affect its aromas and flavours. Initially this can be really beneficial and will bring wines to life. However, after a couple of days the wine will lose its intensity and after about a week it is likely to taste pretty unpleasant. We’d suggest, once opened, a bottle is consumed within 3 days. Another great tip is to get hold of rubber wine stoppers and a pump, these remove oxygen from the bottle creating a vacuum and will keep wine fresh for up to a week.